Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"cd196693fc1759758479eb5e5357376eb674f972_lout","branding":{"id":"1","key":"hd","name":"Technical Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#bdcfde","headerLinkHoverBGColor":"#bdcfde","headerBadgeColor":"#bdcfde"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/72081b01-e8bd-4aa5-94a7-5e701c32d61f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZWEwZmFjNS02NmRmLTRhYmUtOGRjOC1hNDEwNTAxOGVhMTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcyMDgxYjAxLWU4YmQtNGFhNS05NGE3LTVlNzAxYzMyZDYxZiI6WyJyZWFkIl19LCJleHAiOjE3NzYzODU3NjgsIm5iZiI6MTc3NjM4NTE2OH0.aDx4qdlNj3TRORfVTpvpGYq4tE7AJH5ZwQ8OEezCV7I&client=1ea0fac5-66df-4abe-8dc8-a4105018ea17&mode=fit","logoId":"72081b01-e8bd-4aa5-94a7-5e701c32d61f","isLogoAvailable":true,"helpCenterTitle":"SOFTWARE BUILT FOR COMPANIES ON THE MOVE\uD83D\uDE9B","sharedPortalName":"Omni~View Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"SOFTWARE BUILT FOR COMPANIES ON THE MOVE\uD83D\uDE9B","sharedPortalName":"Omni~View Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#143d69","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6af36166-118a-4e27-ac89-257ad22ae62f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZWEwZmFjNS02NmRmLTRhYmUtOGRjOC1hNDEwNTAxOGVhMTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZhZjM2MTY2LTExOGEtNGUyNy1hYzg5LTI1N2FkMjJhZTYyZiI6WyJyZWFkIl19LCJleHAiOjE3NzYzODU3NjgsIm5iZiI6MTc3NjM4NTE2OH0.O--LBf2P4tlJm52WUIi-y4vdRoDx-0kOqMvZfBDRsbY&client=1ea0fac5-66df-4abe-8dc8-a4105018ea17&height=300&mode=fit","bannerMediaApiFileId":"6af36166-118a-4e27-ac89-257ad22ae62f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#143d69","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"hd","projectId":10001,"serviceDeskId":1,"name":"Technical Support","description":"<p>Have an issue? <b>Open a new ticket here</b>.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing related to your Omni~View subscription.</p>","icon":10483,"iconUrl":"https://omniview.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://omniview.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"160","name":"Report Request","descriptionHtml":"","callToAction":"Report Request","introHtml":"<p>Need a report modified? Looking for something custom? Select this option for any Report related requests.</p>","icon":10684,"iconUrl":"https://omniview.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10684","groups":[1],"key":""},{"id":"8","name":"Request a new login","descriptionHtml":"","callToAction":"Request a new login","introHtml":"<p>Request new credentials. Specify for OV desktop application or Mobile Dispatch app.</p>","icon":10520,"iconUrl":"https://omniview.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://omniview.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"94","name":"Dev Request","descriptionHtml":"","callToAction":"Dev Request","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":10477,"iconUrl":"https://omniview.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"61","name":"Dev Retainer","descriptionHtml":"","callToAction":"Dev Retainer","introHtml":"<p>Use this request type to escalate customers on retainer issues to developers.</p>","icon":10481,"iconUrl":"https://omniview.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""},{"id":"28","name":"Dev Support","descriptionHtml":"","callToAction":"Dev Support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":10527,"iconUrl":"https://omniview.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://omniview.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://omniview.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"7","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://omniview.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[160,1,8,4,2]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7182a6af-7aba-373f-bb2c-8d0e7674c9c1","appLinkName":"","appLinkUrl":"","spaceKey":"SSVC","spaceName":"Self Service","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HD","serviceDeskId":1,"kbLinkDomainURLs":["https://omniview.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZWEwZmFjNS02NmRmLTRhYmUtOGRjOC1hNDEwNTAxOGVhMTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNjIxNDMzNjM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3NjM4NjM2OCwibmJmIjoxNzc2Mzg1MTY4LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.NWlnmF3HmrBDuiI665-oyT5YAJN_jVXzOZuKI7MZyO8","targetCollection":"upload-user-collection--1621433636","endpointUrl":"https://api.media.atlassian.com","clientId":"1ea0fac5-66df-4abe-8dc8-a4105018ea17","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":160,"projectId":10001,"issueType":{"id":"10007","name":"Support"},"form":{"name":"Report Request","descriptionHtml":"","callToAction":"Report Request","intro":"<p>Need a report modified? Looking for something custom? Select this option for any Report related requests.</p>","instructions":"","icon":10684,"iconUrl":"https://omniview.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10684","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with? Provide as much detail as possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10085","fieldConfigId":"10243","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10083","label":"Critical","selected":false,"children":[]},{"value":"10084","label":"High","selected":false,"children":[]},{"value":"10085","label":"Moderate / Standard","selected":false,"children":[]},{"value":"10086","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"C1","selected":false,"children":[]},{"value":"10001","label":"P1","selected":false,"children":[]},{"value":"10002","label":"P2","selected":true,"children":[]},{"value":"10003","label":"P3","selected":false,"children":[]},{"value":"10004","label":"P4","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/160","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/160","calendarParams":{"firstDay":0,"date":"2026-04-16T19:19:28-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7182a6af-7aba-373f-bb2c-8d0e7674c9c1","appLinkName":"","appLinkUrl":"","spaceKey":"SSVC","spaceName":"Self Service","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HD","serviceDeskId":1,"kbLinkDomainURLs":["https://omniview.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZWEwZmFjNS02NmRmLTRhYmUtOGRjOC1hNDEwNTAxOGVhMTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNjIxNDMzNjM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3NjM4NjM2OCwibmJmIjoxNzc2Mzg1MTY4LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.NWlnmF3HmrBDuiI665-oyT5YAJN_jVXzOZuKI7MZyO8","targetCollection":"upload-user-collection--1621433636","endpointUrl":"https://api.media.atlassian.com","clientId":"1ea0fac5-66df-4abe-8dc8-a4105018ea17","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}